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Head Office
Mon – Fri, 9:00am – 6:00pm
- Plot No A/104 Phase 5, Road Backside of Laxmi Narayan Temple, Bhubaneswar
- +91 98279 11430
- care@preuo.com
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Monday to Friday
9:00am to 6:00pm
Contact us
We would love to hear from you
Questions about an order, delivery, returns or payment? Reach us any way you like.
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FAQ
Frequently asked questions
Quick answers about your plan, deliveries and recommendations.
It starts with our short quiz. Based on your answers, we recommend a plan made for you. Your first order is delivered to your address, and after that your refills arrive on the schedule you chose. You stay in control the whole time: change your plan, skip or pause deliveries, or cancel whenever you like from your account.
Log in to your account, open your plan and choose what you’d like to change, such as the products, the quantity or how often you receive them. Your changes apply to your next order. Please make them at least [X days] before your dispatch date so we can update everything in time.
Yes. Open your account, go to your upcoming order and pick a date that suits you better. If your order is already close to dispatch, message us on WhatsApp and we’ll do our best to help. Date changes are possible up to [X days] before dispatch.
You can pause or cancel from your account at any time. If you’d like to talk to someone first, call us on +91 98279 11430 or write to care@preuo.com, Monday to Friday, 9:00am to 6:00pm. [Add your notice period or refund details, if any.]
Absolutely. Your needs can change over time, so you’re welcome to retake the quiz whenever you like. You’ll get a fresh recommendation based on your new answers, and your current plan stays exactly as it is until you decide to switch.
Once your order ships, we send you the tracking details. Use the tracking link to see exactly where your parcel is. If there has been no update for a while, or it looks delayed, contact us at care@preuo.com with your order number and we’ll look into it right away.
Go to your account, open the payment settings and add or replace your payment method. The new one will be used for your future orders. If a payment ever doesn’t go through, we’ll let you know so you can fix it before your next delivery. [Confirm the steps match your account page.]
If something isn’t right with your order, tell us within [X days] of delivery. Send your order number, and a photo if the item arrived damaged, to care@preuo.com or message us on WhatsApp. We’ll guide you through the next steps. [Add which items can be returned and how long refunds take.]
